Terms and conditions
Effective Date: 10.07.2015
1.1 This website is owned and operated by Penrose Interiors Limited. Our company information is at the end of this document.
1.2 Please read these terms and conditions carefully. They apply when you buy any goods via this site, by telephone, email or any other such distance means as we may permit and to our measuring / installation services. These terms and conditions do not apply when you buy goods in-store from any of our retail premises. There are separate terms which apply to your use of our site. Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.
1.3 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
1.4 We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.
1.5 Where you communicate with us on behalf of a company / organisation, you promise that you have authority to act on behalf of that entity.
1.6 We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases occurring after the effective date shown.
2.1 You have the right to cancel this contract subject to the provisions set out below. This right is not affected by the separate returns policy on our website.
2.2 There is no right to cancel contracts for the supply of goods made to your specifications or which are clearly personalised. (See our Delivery & Returns page for more information.)
2.3 If you do have the right to cancel, the following instructions apply:
Right to cancel
2.4 You have the right to cancel this contract within 14 days without giving any reason.
2.5 The cancellation period will expire after 14 days from the day:
a) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
b) in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
2.6 To exercise the right to cancel, you must inform us Penrose Interiors Limited, Broomes Barns, Pilsley Lane, Pilsley, Bakewell, Derbyshire, UK, Online.Orders@www.penroseinteriors.co.uk, telephone 01246 583444, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form at Appendix 1 below but it is not obligatory.
2.7 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
2.8 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
2.9 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
2.10 We will make the reimbursement without undue delay, and not later than:
a) 14 days after the day we receive back from you any goods supplied, or
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.
2.11 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
2.12 You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
2.13 You will bear the direct cost of returning the goods.
2.14 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. (For your information, the removal of any protective packaging from wallpapers will significantly diminish their value and may render them worthless. We provide a sampling service for wallpapers so that you can check the suitability of the goods in advance.)
3.1 We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online, (2) cannot be used retrospectively and (3) can only be redeemed once per customer. Also you cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms.
3.2 Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
4.1 We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance / colour / texture / finish of our goods. However, you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on our website. For example, the colour tone may differ.
4.2 The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.
5.1 Payment is in advance by the means stated on our payment page. Despatch of the goods is subject to our receipt of full payment in cleared funds.
5.2 Our prices may change from time to time. The price for the goods you order is as stated on our site at the time you send us your order. Any applicable VAT is included in any price shown. We may change the amount of VAT charged if the VAT rate changes unless you have paid in full for the goods by the date of the rate change.
5.3 Delivery costs are charged extra at the rate shown on our site at the time you place your order. These will depend on the delivery method chosen. NB Our charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.
5.4 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we despatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you do not, we will provide a full refund of any payments already made.
5.5 You must contact us immediately with full details if you dispute any payment.
5.6 If any amount due to us is unpaid, or unjustifiably charged back, we may cancel this agreement on written notice (including email).
6.1 Your order is an offer to buy from us.
6.2 When ordering online, you place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and transmitting the order to us by clicking on the “Buy Now” button (or similar). This process permits you to check and amend any errors before making an order by using the change function and/or the internet browser back button.
6.3 When ordering by telephone, you place your order orally in the course of the telephone conversation.
6.4 You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.
6.5 All orders are subject to availability. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged or, at your option, you can wait for the goods to come back into stock.
7.1 Subject to Clause 6.5, we accept your offer if and when we send you an email confirming your order.
8.1 If you are not a Consumer (for example, if you are a “trade account” holder), you agree to be bound by the additional business terms in Appendix 2 below, which apply in addition to these terms and conditions.
9.1 Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.
9.2 Delivery is only to the countries we specify and is otherwise subject to any restrictions on our Delivery & Returns page.
9.3 Unless otherwise stated, delivery dates given on our website are estimates only. If you are a Consumer, we have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay.
9.4 If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery.
10.1 Risk of damage or loss to the goods passes to you on delivery to you or to somebody identified by you to take possession of the goods or to your carrier.
10.2 You become owner of the goods after the later of delivery of the goods and payment of the price plus delivery charges. Until that happens, you hold the goods on our behalf.
11.1 If you use our measuring and/or installation services, you agree to ensure that we are given access to your premises at the agreed time and that a person over 18 years old is present at all times while we are on your premises. You agree to provide us with a safe place to work and reasonable co-operation. You acknowledge that we are entitled to charge an additional fee if we cannot gain access to your premises under the above conditions at the agreed time.
12.1 In this clause, any reference to us includes our employees and agents.
12.2 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited.
12.3 You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
12.4 The following clauses apply only if you are a Consumer:
a) We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:
i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
i) such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
i) such loss or damage is caused by you, for example by not complying with this agreement; or
i) such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).
b) You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
13.1 You acknowledge and agree that we may process your personal data in accordance with the terms of our Privacy and Cookies policy which is subject to change from time to time.
14.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.
15.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
16.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.
17.1 If you have any complaints, please contact us via the contact details shown below.
18.1 Company name: Penrose Interiors Ltd
18.2 Country of incorporation: England and Wales
18.3 Registered number: 5701137
18.4 Registered office and trading address: Broomes Barns, Pilsley Lane, Pilsley, Bakewell, Derbyshire. DE45 1PF
18.5 Other contact information: See our website.
18.6 VAT number: GB 875 755 176
Complete and return this form only if you wish to cancel the contract:
To Penrose Interiors Limited Broomes Barns, Pilsley Lane, Pilsley, Bakewell, Derbyshire, DE45 1PF, UK, Online.Orders@www.penroseinteriors.co.uk, telephone 01246 583444:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods[*]/for the provision of the following service [*],
Ordered on[*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) [only if this form is notified on paper],
[*] Delete as appropriate
1.1 We have no liability for any losses arising from delay in delivery.
1.2 You must inspect all goods immediately on receipt and you must notify us in writing of any damage to the goods within three working days of delivery and within ten working days you must give notice in writing in detail of any ground on which you allege that the goods are not in accordance with this agreement. If you fail to give such notice, the goods shall be conclusively presumed to be in all respects in accordance with this agreement and free from any defect which would be apparent on reasonable examination of the goods and you shall be deemed to have accepted the goods accordingly. (For the avoidance of doubt, there is no right of return for business customers if we have supplied goods in accordance with the contract.)
2.1 Following delivery, you must identify the goods as ours and keep them separate from your other goods until payment of the price plus delivery charges.
3.1 For goods not subject to a manufacturer’s guarantee, we warrant (“the Warranty”) that, subject to the other provisions of this agreement, upon delivery, and for a period of twelve months thereafter, the goods will be free from material defects.
3.2 We shall not be liable for a breach of any of the Warranty unless:
a) you have complied with your inspection obligations set out above;
b) you have given us written notice of the defect within ten working days of the time when you discover or ought to have discovered the defect; and
c) we are given a reasonable opportunity after receiving the notice of examining such goods and (if we ask you) you send the relevant goods at our expense to the location specified by us to enable the examination to take place.
3.3 The Warranty does not apply:
a) if you make any further use of such goods after giving such notice;
b) if the defect arises because you failed to follow the instructions or appropriate procedures as to the storage, installation, use or maintenance of the goods or from fair wear and tear or from deliberate damage, accidents or negligence;
c) if you have not paid the total price for the goods by the due date for payment; or
d) you alter or repair such goods without our written consent.
3.4 Subject to the foregoing, if any of the goods do not conform with the Warranty, we shall at our option repair or replace such goods (or the defective part) or refund to you the price of the goods (or a proportionate part of the price) provided that, if we so request, you return to us at our expense the goods or the part of such goods which are defective.
4.1 In this clause, any reference to us includes our employees and agents.
4.2 Our liability of any kind (including our own negligence) is limited to the price paid for the goods.
4.3 In no event (including our own negligence) will we be liable for any:
a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
b) loss of goodwill or reputation;
c) special, indirect or consequential losses; or
d) damage to or loss of data (even if we have been advised of the possibility of such losses).
4.4 You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.
4.5 To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
4.6 This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded